Industry: Multi-National Manufacturing

Scope: Strategic Sourcing Analysis and Program Design

Background: To leverage its massive purchasing power for the procurement of raw materials, this CTS client needed to formalize its sourcing process for certain goods and services through a strategic sourcing program.

CTS Solution:

• Analysis
• Perform risk assessment
• Define requirements & key metrics
• Vendor analysis of commodity families
• Vendor negotiation assistance
• Design and implement
• Conduct pilot of selected providers
• Select preferred providers
• Monitor compliance & performance
• Develop Access database tracking tool to monitor vendor compliance and performance

Industry: $15 billion Global Manufacturing

Scope: Standard Operating Procedures — Import / Customs

Background: In order to manage its global import function consistently, and to manage the enterprise risk associated with Import activities, this CTS client needed to establish formal standard policies and operating procedures.

CTS Solution:

• Data-gathering
• Coordinate business unit self-assessments
• Serve as key liaison to plant management to obtain survey responses
• Data analysis
• Prepare reports to track and monitor compliancy and audit readiness
• Development of database tool to collect plant data
• Documentation of standard operating procedures
• Develop procedures manual
• Provide training
• Customs Audits
• Provide first-level support for business units and plants
• Interface with Legal department  for information requests related to Customs Audits
• Design and execute pre-audit reviews to ensure compliance in future

Industry: Publicly-Held Real Estate

Scope: CRM Process and System Design and Implementation – SAGE SalesLogix

Background: In order to manage its customer relationships from inception through deal close, this CTS client selected an automated CRM tool, SAGE SalesLogix to manage its data.  However, the client’s Project Management Office (PMO) was resource-constrained, and lacked specific real estate industry expertise critical to the implementation of this tool.

CTS Solution:

• Project management — Real Estate industry experience
• Develop and maintain project plan
• Status reporting
• Issue escalation and communication
• Business process design
• Business requirements analysis
• Workflow analysis
• Documentation of business processes
• System design
• Conduct conference room pilot
• System configuration
• Coordinate data cleansing
• UAT testing
• Implementation
• Coordinate staged roll-out to users
• User-training and documentation

Industry: National Wireless Telecommunications

Scope: Production Planning — Process and System Design

Background: As a rapidly growing wireless telecommunications company, the current production planning and scheduling processes were not scalable to meet this CTS client’s future business requirements.

CTS Solution:

• Identify business requirements
• Develop a net purchasing requirements (NPR) model and related tools
• Document standard operating procedures
• Design reports in tandem with new MRP system (MAS-200)
• Cross-training of staff

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